Refund policy

Refund & Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Return conditions differ depending on what you purchased. Please find your product type below.

Red Light Therapy Mask

60-Day Satisfaction Guarantee

We want you to actually see what consistent use can do. Use your LORYN mask as directed for at least 30 days, and if you're not satisfied with what you're seeing, contact us within 60 days of delivery for a full refund.

Because red light therapy works gradually, results build over weeks rather than days. Most people notice changes in the appearance of their skin somewhere between four and twelve weeks of consistent use. That's why we ask for a genuine 30-day trial before a satisfaction claim — it gives the device a fair chance to work.

To make a satisfaction claim, email support@wearloryn.com with your order number and a short note on how often you've been using it. We may ask a few questions about your routine first — often there's a simple adjustment to session length or placement that makes the difference, and we'd rather help you get results than process a refund.

You do not need to send the mask back. For hygiene reasons we can't resell a used device, so keep it or dispose of it as you prefer.

Unopened Returns

If you change your mind before opening your mask, return it unopened and in its original packaging within 60 days for a full refund. Contact us first at support@wearloryn.com and we'll send return instructions. Change-of-mind returns on unopened masks incur a 15% administrative fee covering payment processing and fulfilment handling.

12-Month Warranty

Your mask is covered for 12 months from the date of delivery against manufacturing defects and LED failure.

Covered: LED or diode failure, controller or power supply faults, defects in materials or workmanship, seam or connection failure under normal use.

Not covered: accidental damage, drops, or crushing; water damage beyond normal cleaning; cosmetic wear to the silicone; damage from use with unapproved power supplies or accessories; unauthorised modification or repair; normal decline in LED output over time.

To make a warranty claim, email support@wearloryn.com with your order number, a description of the fault, and photos or a short video showing the issue. We'll assess it and, where covered, repair or replace the mask. You won't need to pay return shipping on an approved warranty claim.

The warranty applies to the original purchaser and isn't transferable. It doesn't affect your statutory consumer rights.

Caring for Your Mask

Wipe the inner surface with a soft, slightly damp cloth after each use and let it air dry. Don't submerge the mask, use alcohol or abrasive cleaners on the silicone, or store it folded under weight. Proper care keeps both the silicone and the LEDs performing.

Apparel

All apparel items are true to size. Please refer to the sizing guide on each product page carefully before placing your order.

We accept returns on apparel that is unworn, with tags attached, and in its original packaging, within 60 days of delivery. Returns for sizing issues will not be accepted where a sizing guide was available at the time of purchase.

To start a return, contact us at support@wearloryn.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All Other Products

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Change of Mind & Accidental Orders

We accept change-of-mind returns and accidental orders within 60 days of delivery. Change-of-mind refunds incur a 20% administrative fee covering payment processing, fulfilment handling, and restocking costs (15% for unopened Red Light Therapy Masks).

This fee applies to:

orders placed by mistake
buyers who no longer want the item
incorrect selections (colour, size, style) not caused by us

Where the order has already shipped, return shipping costs will also be deducted from the refund.

This section does not apply to Red Light Therapy Mask satisfaction claims, which are covered in full under our 60-Day Satisfaction Guarantee above.

Order Cancellations

If you need to cancel an order after it has been placed but before it ships, a 20% administrative fee will apply to cover payment processing and fulfilment handling. Once an order has shipped it cannot be cancelled, and any return will be handled under the relevant section above.

To cancel, please contact us as soon as possible at support@wearloryn.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. Send photos with your order number and we'll evaluate the issue and make it right — replacement or refund, with no return required and no fee.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants) and custom or personalised products (such as special orders). We also do not accept returns for hazardous materials, flammable liquids, or gases.

We cannot accept returns on sale items or gift cards.

Please get in touch if you have questions about your specific item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

This right applies to all products, including the Red Light Therapy Mask.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@wearloryn.com.

Before you publish, three things:

The 30-day-use condition on the satisfaction guarantee needs to appear at point of sale — product page, not just here — or it isn't enforceable. Same for the admin fees.

The EU cooling-off clause conflicts with your "no returns on sale items" line for EU orders, since the statutory right overrides it. Currently written as "notwithstanding the above," which mostly handles it, but worth a lawyer's eye.

I'm not a reliable source for binding consumer-law compliance, and your main markets are the US and Canada with EU exposure on top. This is solid commercial drafting, but have someone qualified check it before it goes live — particularly the admin fees, which are the most likely thing to be challenged.